Pick Which Support

Gameplay or incorrect clues

Email the matchup name, the clue, your chosen answer, and any suggested correction. For gameplay issues, describe the steps leading to the problem.

Missing purchases or ad rewards

For a missing purchase, include the item, purchase date, store used, and transaction reference. Never send passwords or full payment details.

For a missing ad reward, include the approximate time, the reward expected, and whether the video finished or showed an error.

Restore Purchases problems

Apple’s Restore Purchases process applies to eligible non-consumable purchases, such as Remove Ads, using the Apple Account that originally purchased them. Consumable purchases are not restored through Apple’s standard restoration process. Contact rob@decktrue.com about missing remaining balances or purchase access, including the product name and transaction reference. Do not assume that progress, gems, unlock credits or unlocked matchups automatically transfer between devices.

If you tried Restore Purchases, describe what happened or include the error shown, the item you are trying to restore, and whether you changed devices or reinstalled the app. Include a transaction reference if available so we can investigate.

For an Apple purchase refund, use Apple’s refund request page. Apple handles requests under its refund process and applicable consumer law.

Remove Ads and optional videos

Remove Ads removes banners and automatic interstitials. Optional rewarded videos remain available by your choice. If banners or automatic interstitials still appear after purchasing Remove Ads, tell us when they appeared and include your product name and transaction reference.

Progress and device changes

Some settings and gameplay information are local, while backend functionality includes the player wallet. Do not assume that progress, gems, unlock credits or unlocked matchups automatically transfer between devices. If information is missing after a reinstall or device change, describe the change and what is missing so we can investigate. A permanent matchup unlock provides ongoing access, not a promise of cross-device recovery.

Privacy and data-deletion requests

Email rob@decktrue.com with the subject “Pick Which Privacy” or “Pick Which Data Deletion”. Describe your request and the information you want us to access, correct or delete. We may need limited identifying information to locate the relevant player records. Resetting local progress does not necessarily delete backend wallet, purchase or provider-held records. A deletion request does not automatically initiate a refund. Do not attach identity documents unless a specific verification need has first been explained.